CIFCL may develop new or offer additional services. If the introduction of these new or additional services results in any material change to the way CIFCL collects or processes the User Personal Information and Sensitive Personal information, CIFCL will provide the User with more information or additional terms and policies. User is requested to review this page periodically, to remain aware of any changes.
a) All information provided to CIFCL when the User registers, subscribes to services or purchase goods or services on the Website, including name, address, telephone number, email address, gender, and any other information, either directly or indirectly, in combination with other information available or likely to be available with CIFCL, which is capable of identifying such User (collectively referred to as “Personal Information”).
b) All information that the User chooses to share on the Website such as photos, videos, comments, events, tags or other user generated content that the User may upload on the Website.
c) “Sensitive Personal Information”, i.e., passwords and all financial information provided at the time of purchase of goods and services on the Website, such as credit card, debit card or other payment instrument information etc.
The User can browse the Website without providing their information, including Personal or Sensitive Personal Information. When the User provides his/her Personal Information, he/she is not an anonymous User of the Website.
a) Technical information such as the User’s IP Address, login information, operating system, browser type, the page served, time preceding page viewed, purchase history, search history, length of visits, metadata (data about other information collected, such as date, time, size etc).
b) Log file information, namely, information automatically reported by the User’s browser upon accessing the Website.
c) Device Identifiers, i.e., small bits of data which identifies remote devices such as mobile phones, computers, tablets or other devices (collectively referred to as ‘Devices’) used to access the Website. Some mobile service providers may also provide CIFCL with the physical location of the Device used to access the Website.
d) Demographic data, profile data about users and behavioral information such as advertisements clicked on, products viewed, reviews read, details of the URL that the User just came from (whether this URL is on the Website or not) etc. This information shall be compiled and analyzed on an aggregated basis.
e) CIFCL may automatically track some specific information of the User based on his/her behavior on the Website. Likewise, CIFCL may use the said information to perform internal research on the User's interests, behaviour and demographics for better understanding, protecting and serving the User.
f) If the User chooses to buy or sell vehicles/equipment and/or purchase other products/ services offered on the Website, then CIFCL shall collect information about the User’s buying and selling behaviour.
g) CIFCL also collects other users' comments about the User in the feedback column of the Website. In the event of the User choosing to provide feedback on other Users of the Website, CIFCL shall collect that information.
III .For fully using the Website and availing the product/Services provided therein, the User needs to register with the Website by providing his/her contact, identity information and other personal information as indicated on the Website. If the User is not willing to provide his/her personal information, he/she must opt out from registering with the Website.
CIFCL shall retain information as necessary to resolve disputes, troubleshoot problems and provide customer support to the extent permitted by law. If a User sends personal correspondence to CIFCL, such as emails or letters, or if other users or third parties send correspondence to CIFCL about the activities of User or postings on the Site, CIFCL may collect and store such information into a file specific to the said User.
CIFCL uses the Personal Information and Sensitive Personal Information of the User in the following ways and for the following purposes:
a) To improve the services/products offered on the Website.
b) The Personal Information and other information of the User, which CIFCL obtains from the User’s current and past activities on the Website, shall be used by CIFCL to measure User’s interest in the services/products provided on the Website.
c) To inform the User about online and offline offers, products, services, and updates.
d) To customize User experience; help promote safe trading; detect and protect CIFCL against error, fraud, and other criminal activity; resolve disputes; troubleshoot problems and collect fees owed.
e) To enforce our User Agreement.
f) To analyze the information shared by various Users to identify the Users using multiple User IDs. CIFCL may compare and review User’s Personal Information for errors, omissions and for accuracy.
g) To bill the User and provide required support if the User chooses to list a vehicle/equipment for sale on the Website.
h) To analyze usage of the Website.
i) To improve CIFCL’s marketing and promotional efforts.
j) To improve the Website’s content and product/service offerings and customize the Website’s content, layout and services.
l) For internal operations such as troubleshooting, data analysis, research, testing and quality improvement of our service;
m) To respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law;
n) For any other purpose a described to the User at the time of collection of information. By visiting, accessing and/or using the Website and/ or submitting Personal Information or Sensitive Personal Information, the User consents to such use of his/her Personal Information and Sensitive Personal Information by CIFCL.
By using the Website and providing the required information, the User authorizes CIFCL & both its present and future associates to communicate with him/her via Email, Phone, SMS or any other means to offer the User their and CIFCL’s services, offer promotional offers, impart product knowledge as listed on the Website & offers of CIFCL’s associates regardless of the User’s DNC or DND status.
CIFCL may reveal the general statistical information about the Website and Users, such as number of Users, number and type of products and services provided, etc from time to time.
CIFCL may also use the information collected from the User to deliver information to User that are targeted to User’s interests, such as new services and promotions.
The following are examples of some categories of persons to whom CIFCL may share User’s information, including Personal Information, Sensitive Personal Information, from time-to-time.
CIFCL may aggregate the Personal Information of Users available on the Website and share such information in a non-personally identifiable manner to the advertisers and third parties for marketing and promotional purposes of Website. The User can opt out of sharing such information by reaching out to firstname.lastname@example.org
a. On the listing of a classified advertisement by a User, and another User expressing his interest on the advertisement, the User who expresses interest over the advertisement will be provided with the contact information of the User listing the classified advertisement.
b. Likewise, the contact information of a User who expresses interest in a classified advertisement shall be shared with the User who has listed the said advertisement.
CIFCL shall share the User information, including their Personal Information and Sensitive Personal Information, with its affiliates, subsidiaries, and joint ventures that are committed to serve the User through the Website and other modes. These entities shall protect the information on par with the information which they obtain from their users.
CIFCL may share the User’s information, including Personal Information and Sensitive Personal Information, to third parties if CIFCL is under a duty to disclose or share such information, in order to comply with any legal obligation, or where CIFCL believes in good faith that the law requires it, or at the request of Governmental authorities conducting an investigation or in order to enforce, verify or apply our User Agreement and other agreements or policies, or to protect CIFCL’s rights, property, or safety and the rights, property or safety of the other Users.
If there are any cyber security incidents, CIFCL may share the User’s Information, including Personal Information and Sensitive Personal Information, with the Indian Computer Emergency Response Team in accordance with the policies and procedures mentioned in the Information Technology (The Indian Computer Emergency Response Team and Manner of Performing Functions and Duties) Rules, 2013.
CIFCL shall comply with the directions of law enforcement agencies, statutory, judicial and non-judicial authorities and cooperate in the inquiries. Therefore, in response to a direction of law enforcement, regulatory or other such government authority, relating to an investigation, we shall disclose the User’s name, contact details, his/her behaviour/ activity on the Website with or without a subpoena or summon.
By visiting, accessing and/or using this Website and/or submitting the information, the User consents to such transfer and disclosure of Personal Information and Sensitive Personal Information.
The User agrees, undertakes and confirms that while providing his/her information on the Website, the User shall not upload, display, host, publish, modify, update, transmit or share any information that:-
a) belongs to another person and to which the User does not have any right;
b) is defamatory, obscene, pornographic, paedophilic, invasive of another’s privacy, including bodily privacy, insulting or harassing on the basis of gender, libellous, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or otherwise inconsistent with or contrary to the laws in force;
c) is harmful to a child/children;
d) infringes any patent, trademark, copyright or other proprietary rights;
e) violates any law for the time being in force;
f) deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any information which is patently false or misleading in nature but may reasonably be perceived as a fact;
g) impersonates another person;
h) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting other nation;
i) contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource; or
j) is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person;
a) The User’s information collected by CIFCL is stored in India by CIFCL or its affiliates, business partners, suppliers and sub-contractors, in an easily retrievable format.
b) The User’s Personal Information shall be stored only for the period necessary for the purposes specified in clause 2 above, and shall be retained in the manner prescribed under applicable law.
c) Records containing Personal Information and Sensitive Personal Information will only be retained as long as necessary to provide the User with CIFCL Services and for legitimate and essential business purposes, such as maintaining the performance of the service, making data-driven business decisions about new features and offerings, complying with legal obligations and resolving disputes. (“Information Retention Obligation”). Some Personal Information may be retained as long as a person is the User of a Service. CIFCL shall retain the information shared by the User, including Personal Information, only for a period of one hundred and eighty days (180) days after any cancellation or withdrawal of his/her registration or for such longer period as may be required under applicable laws, including laws applicable to non-banking financial companies.
d) In accordance with the Information Retention Obligation, all Personal Information and Sensitive Personal Information collected and processed by CIFCL shall be deleted when the retention is no longer necessary.
e) Upon User’s request, CIFCL will delete or anonymise User Personal Information and Sensitive Personal Information, so that it no longer identifies the User, except in the following circumstances:
f) By visiting, accessing and/or using this Website and/or submitting information, the User consents to such storage of information, including Personal Information and Sensitive Personal Information
a) Right to access: User has the right to be informed of and request access to, the Personal Information and Sensitive Personal Information processed about the User.
b) Right to Opt Out: The User has the right to opt out of providing any of the information mentioned in clause 1. I However, in such event CIFCL reserves the right to refuse or limit the User’s access and use of the Website and its features, including goods and services offered on the Website.
c) Right to Withdraw Consent: The User has the right to withdraw consent to the use, disclosure, or transfer of his/her information mentioned in clause 1.I. However, in such event CIFCL reserves the right to refuse or limit the User’s access and use of the Website and its features, including goods and services offered on the Website.
d) Right to rectification: The User has the right to update or correct his/her information provided under clause 1.I. The User may exercise such right by raising service request in gaadibazaar application or mail to email@example.com or firstname.lastname@example.org
e) Right to unsubscribe: The User has the right to unsubscribe from any commercial communication, which is not essential for CIFCL to provide its goods or services. You may exercise such right by clicking on the following link email@example.com
To facilitate the communication and interaction among the Users of Website, CIFCL allows the User to access other Users' contact details. As a Seller, a User shall receive the contact details of the intending Buyer(s) via email/ short messaging service (SMS) and as an intending Buyer; a User shall receive the contact details of the Seller(s) via email/SMS. By entering into the User Agreement hosted in this Website, the User agrees that, with respect to other User's Personal Information or Sensitive Personal Information that the User obtains through the Website or through a related communication from Website or Website facilitated transaction, the Website hereby permits the User a license to use such information only for:
a) availing services offered through the Website,
b) any other purpose that the User expressly opts by providing adequate disclosures. The User shall give adequate opportunity to other Users to remove themselves from his/her database and an option to review the information collected by such User about other Users.
No User shall disclose Personal Information or Sensitive Personal Information of another User to a third party without the specific consent of that another User and CIFCL.
The Website shall not tolerate spam. Hence, no User shall add another User to his/her email or physical mail lists in any circumstance without the express consent of that another User.
CIFCL shall verify the identity of User before granting access or making changes to his/her Personal Information. Subsequent to the registration of profile by a User on the Website, the User ID and Password will be required by the Website to access the said User’s profile.
By using the Website, the User consents to the collection and use of information disclosed by him/her in the Website.
CIFCL does not knowingly collect, maintain or use Personal Information or Sensitive Personal Information from children under 18 years of age. If the User is under the age limit of their respective local legislations, the User is requested to not provide their Personal Information to CFCIL.
If the User is a parent of a child under the age limit of their respective local jurisdiction and become aware that their child has provided Personal Information or Sensitive Personal Information to this Website without their consent ,the User needs to contact CIFCL through the mode described under paragraph 14(a) . CIFCL will promptly take steps to delete such Personal Information or Sensitive Personal Information and terminate the child’s account.
The name and contact details of the Grievance Officer of CIFCL is as provided below: Name: Krishnakumar.K.P
Designation: Sr. Associate VP-Operations
Contact number: 1800-102-4565
Customer Care Email ID: firstname.lastname@example.org or email@example.com
a. CIFCL strives to ensure the security, integrity, and privacy of the User’s information and to protect the User’s information against unauthorized access or disclosure, alteration, or destruction.
b. For the above purpose, CIFCL has adopted internal reviews of the data collection, storage, and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where the User’s information is stored.
c. CIFCL also has a comprehensive and robust information and cyber security policy, information technology and other mechanisms in accordance with the applicable law to ensure the security of the User’s information.
Notice/any communication shall be sent to the User either to the email address, if any provided by the User on the Website.